Corporate News
As we work diligently to safeguard your personal and financial information, we would like to share an important reminder to help our clients identify and protect against common and increasingly sophisticated phishing attempts.
Impersonations remain a tried-and-true tactic for fraudsters. Phishing/smishing/phone scams rely on impersonation and social engineering tactics to engage with victims. The attackers leverage authority and urgency in their requests, and will frequently impersonate trusted relationships – such as authority figures or service relationships – to win trust and persuade victims to act quickly and without closely assessing a request.
In many cases, fraudsters are becoming adept at impersonating company emails or phone number to trick victims into disclosing sensitive information. This can range from casual emails, payment confirmations, fraud alerts, account suspensions, and invoices. Think of this attempt as a Trojan horse, sneaking into your inbox and tempting you to open up a phishing scam.
If you receive a communication from an unknown individual claiming to represent IDB Bank, or any other organization that may manage your sensitive information, including insurance or utility providers, remember to stop, look and think before acting further.
- Never provide sensitive information, such a social security numbers or passwords over the phone or via email. Please be advised that a representative from IDB will never request this information.
- DO NOT click any links or download any attachments listed on the message/email. The link may open your computer to security threats. Be cautious when observing the email or message. You may hover over the link but DO NOT click it. Hover to see if the URL is legitimate and corresponds to the authority’s website.**
- Read all communications carefully. Fraudulent emails, letters and even text messages will be more likely to contain spelling, grammatical and design errors.
- Compare the email sender’s domain to make sure it is on the authority’s website.
- If you are unsure of the person you are speaking with on the phone, hang up and call the direct official service number provided on the company’s official website.
** Be aware of external emails that reference commonly used products such as DocuSign, Outlook, ServiceNow, Crowdstrike, Microsoft, etc.
As always, our team is here to support you.
Should you have any questions regarding your personal and account security with IDB, we would like to direct you to our IDB Bank Privacy Center, as well as our Privacy Office, which can be contacted via email at [email protected].
For any questions regarding the information shared above, or to report a potential phishing incident or attempt, please contact us via email at [email protected] or by calling (800) 517-3183 if you have any questions.